The people who work at the IRS can be proud to
do an important job. They're the "accounts receivable" department for
the federal government, and whether you think we need more government or less,
we should collect the revenue to finance it as effectively as possible.
Treasury Secretary Mnuchin has already stated that the incoming administration's
ban on new government hiring shouldn't apply to the IRS — perhaps because he's
seen the research showing every dollar invested in tax enforcement yields seven
dollars in tax. (If you could spend one dollar to make seven, you might do it
all day long!)
At the same time, IRS staffers understand the
work they do isn't especially popular. As Louis XIV's Finance Minister
Jean-Baptiste Colbert once said, "the art of taxation consists in so
plucking the goose as to procure the largest quantity of feathers with the
least possible amount of hissing." So you could say the IRS is similarly
looking out for ways to boost the plucking while minimizing the hissing.
Towards that end, the IRS collections division
has engaged the Pacific Consulting Group to send a "Customer Satisfaction
Survey" (Form 13257-A, revised April, 2016) to a random group of taxpayers
who have gone through the collections process. It included the usual collection
of questions you would expect from a government survey, like rating how much
you agree with statements like, "I received an adequate description of the
collection process," and "I was treated with respect during the
collection process." But we thought there were a few morequestions
that might have made sense — like these:
· "Did you feel violated when agents picked you up by the feet to
shake the change out of your pockets?"
· "Did the Revenue Officer put the cushions back on the couch after
searching for spare quarters that might have fallen between them?"
· "What would you have done with that money if you didn't have to pay
your taxes?"
· "If you could tell the government exactly how to spend your tax
dollars, what would you tell them?"
· "Does the tax code make any more sense to you than it does to
us?"
· "Be honest . . . you'd rather give the money to us than to the
sales tax goons, amirite?"
· "When the robots finally take over, how do you think we should tax
them?"
· "Pinch yourself. Does it hurt? If so, consult IRS
Publication 502, Medical and Dental Expenses."
· "You seem nice . . . what are you doing next
Thursday?"
· "What's your favorite BBQ joint? (Asking for a friend.)
Here's another question they should ask,
but probably never will. "Do you have a plan in place to
pay less tax so you don't get caught up in collections in the
first place?" If not, call us, and see if we can silence some of the
hissing!

